I. General

These conditions are part of a contract between you and Prague Port s.r.o. (Prague Port s.r.o. operates pragueresidences.com). By clicking, "I accept terms & conditions" and by clicking to confirm your reservation, you accept this contract. Likewise, if you reserved by phone and received a reservation confirmation e-mail or letter from us, your payment means you approve this contract.

II. Booking

1. Booking

You can reserve online on www.pragueresidences.com, by phone, fax, or in our office in Prague.

Prague Port apartments : if you book online, you will get a immediate confirmation of reservation.

Partners Apartments : if you book online, you will get confirmation of availability within 24 hours. This email includes link. This link links you to your reservation on our site and further payment processing. If you do not get it within 24 hours, please warn us by telephone or e-mail.

2. Booking Deposit

We require a deposit fee to hold your reservation. Total amount of deposit is visible to you in the last step of booking - payment portal. When deposit is proceed, your reservation is considered as fixed. You will receive email confirming payment and reservation. Paid deposit is deducted from the total booking price paid upon your arrival to the apartment.

3. Payment

You will be charged for the amount stated in your booking confirmation at the day of your arrival. You can pay by cash (CZK, EUR, USD and GBP) or credit card. We accept VISA, EC/MC.

4. Minimum stay

Minimum stay can differ on season. Generally is 2 nights but can be more (5 nights) in the peak seasons. In case our website is preventing you from making short stay and you want to make exception please contact us directly by email or phone.

5. Extending/Shortening your stay

If you wish to extend your stay, please contact us as soon as possible. There will be no refunds if you leave the apartment before agreed date.

If you have not left the apartment and taken off your belongings by the agreed check-out time and date we reserve the right to invoice you the extra nights. If another renter has reserved the apartment, and if you are not reachable or present in the apartment, we also reserve the right to gather your belongings and inventory them in presence of a third-party, and store them in a safe place.

6. Booking change

Pragueresidences.com (PraguePort s.r.o.) reserves the right to change accommodation in case of some kind of emergency to a same level apartment for the same prices.

7. Damage Deposit

A damage deposit will be required, usually between 200 and 700 EUR (unless mentioned otherwise in apartment description, and unless you reserve from outside the European Union). If you pay by credit card, your number serves as a guarantee and it will not be debited unless there is damage. Otherwise, the damage deposit is payable by check (which will not be cashed unless we have to deduct money from your deposit) or by wire. In some cases of last minute reservation, it can be paid in cash in our office or in the apartment you rented. If this damage deposit has not been paid, entry in the apartment might be refused. In cases of deposits by check or transfer, it will be returned to you at the latest 14 days after your departure, return date being the date when we send it back to you in the case of a check

III. Cancellation

All cancellations or reservation changes must be done in written form. If the cancellation fees are lower than the deposit the difference will be paid/credited back to the client. Individual cancellation policies may apply for group reservations (more than 15 people).

Unless the below listed cancellation conditions apply, we reserve the right to charge a cancellation fee of 300,- CZK / person (for individual reservations) or a 5% fee of the confirmed services (for group reservations for more than 15 people). These conditions applies for all accommodation and service reservations made by Prague Port s.r.o.

Cancellation fees:
For cancellations more than 40 days prior to arrival: 50% of booking deposit
For cancellations less or equal than 40 days: 100% of booking deposit

IV. Accommodation Rules

1. Apartment Amenities
   
Properties are fully furnished, sheets and towels are provided and included in rental price, as well as water, electricity, heating and cleanup after your departure. (You only commit to wash dishes and empty garbage bins before leaving, see "Departure".). If there is a phone line in the apartment, its use will be restricted to emergency and toll-free calls (you just have to buy a pre-paid card like Smartcall to be able to call anywhere).

2. Number and identity of the guests
   
You agree to inform PragueResidences of the number of guests included within the booking. Unless otherwise agreed by PragueResidences only the number of persons indicated at the time of booking shall be authorized to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for children under two years of age.

You commit to strictly respecting the maximum number of guests indicated in apartment description (including your invitees)

3. Behavior

Our apartments are located in residential areas. All guests are therefore expected to behave responsibly and respect their neighbors. In the event that any of the guests do not behave in a decent and responsible manner PragueResidences shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation.

4. Liabilities
   
PragueResidences.com nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behavior.
   
In case of any infringement of the aforementioned obligations, PragueResidences.com at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

5. Assistance
   
We will help you if you have questions about or need help with the apartment. If this need occurs because of inappropriate use of the apartment, we reserve the right to invoice you related work and expenses. Likewise, well try to help you if you experience difficulties that are not related to the apartment (to contact medical assistance, your embassy or the police...) but it is not an obligation and we reserve the right to invoice you related work and expenses. In such cass, this amount can be deducted from your damage deposit.
   
Information on amenities around the apartment : (public transportation, shops, restaurants, etc.) are only indicative and not contractual.

6. Arrival - check-in
   
For check-in apartments, you can enter from 14:00 (2 p.m). You will pick up the keys in our office or there will be a person waiting for you in front of the house - unless its agreed different. We can arrange taxi from airport to apartment (and back).

7. Arrival - inventory
   
You will find a detailed inventory in the apartment; you commit to check its accuracy. If anything is missing or does not correspond to the inventory, or if this inventory is missing, you commit to warn us within 24 hours by phone, e-mail to office@pragueresidences.com with confirmation. You will then receive an automatic e-mail reception confirmation (and we will visit you). If you cannot access telephone or e-mail, you will have to send us a recommended letter or visit us in our office.

8. Departure - before Leave
   
You commit to washing the dishes and emptying the fridge, throwing its content and other garbage in the building dustbins, close all windows, turn off water taps, lower heating, turn off the lights and shut the door. You also commit to leaving the spare copies on the welcome table in the apartment. Missing keys shall be deducted from your damage deposit

9. Departure - check-out
   
Check-out time is 11:00 a.m. unless agreed different.

10. Use and Noise
   
You commit to take care of the apartment and respect neighbors, particularly by respecting the interdiction to make noise between 22h00  (10 p.m.) and 7 a.m. (which could result in a 50 euros fine deducted from the damage deposit if neighbors complain about you). You commit to using the apartment only as an accommodation and not for any kind of trade.

11. Pets and Smoking Rules
   
We indicate in descriptions if pets are allowed in a given apartment and if smoking is allowed or not. For all apartments, other animals are forbidden without our written permission.

V. Claims

All claims should be done on the spot without delay directly to our office in Prague, so that the claim can be handled immediately.

We want to have satisfied customers, therefore claims must be handled promptly. Claims launched after the stay and not approved by our office will not be considered.

VI. Prices

All prices are in EUR.

Prices are calculated based on number of nights in the apartment. If number of tenants exceeds recommended value then extra charge is applied for each additional person.

VII. Other

We are not responsible and have no obligation to refund if you do not have a valid passport or visa and therefore cannot enter the Czech Republic

Bookings by children under 18 years traveling alone are not accepted. Children must be accompanied by at least one adult (person over 18 years), who is responsible for them

Star ratings and price ratings posted on this website are PragueResidences ratings and are to be used for guidance purposes only. While they are generally the same as the official ratings (if any are given) of the service operator and of the tourist board, they are ours alone. If users are in any doubt as to their validity, we recommend users seek further information elsewhere before making a booking.